Customer Care

Customer Care Services | Increased Sales | Higher Per-Customer Value | CirTech Connect
Customer Care Services | Increased Sales | Higher Per-Customer Value | CirTech Connect

Customer Care

Your customers deserve more than the standard service interaction. CirTech Connect delivers a true understanding of the customer’s need to help your business grow.

We are your brand ambassadors via any communication channel the customer may choose. Our people are chosen carefully. Excellent communication skills and a positive, people-first attitude are must-have qualifications. Agents are empowered to deliver an exceptional customer experience through comprehensive training. They are also trained to understand that every customer interaction is key to their individual success and critical for the company they represent. Our goal is to surpass basic customer satisfaction with ongoing training on communication etiquette, conflict resolution, as well as time management skills. The end result is a customer experience which leads to increased sales and a higher per-customer value returned to your bottom line.

Customer Care Services Offered:

Integrated Voice Response | Services Offered | Customer Care Solutions | CirTech Connect

Integrated Voice Response

Our expertise will guide you and your customers with an automated voice method and implementation. This will help minimize customer frustration and prioritize critical issues efficiently to keep your business running smoothly.

Chat | Services Offered | Customer Care Solutions | CirTech Connect

Chat

We provide customers real-time interactions with experienced agents. No chat will go left unseen!

Phone | Services Offered | Customer Care Solutions | CirTech Connect

Phone

We offer dedicated or shared agents that can be available for overflow calls and full service.

Order / Service Verification | Services Offered | Customer Care Solutions | CirTech Connect

Order / Service Verification

Utilization of cost-efficient prerecorded messages or live agent calls will provide for a long and profitable relationship.

Email Management | Services Offered | Customer Care Solutions | CirTech Connect

Email Management

We reply to customer email inquiries with a personalized follow up email message to provide upsell campaigns.

Direct Response | Services Offered | Customer Care Solutions | CirTech Connect

Direct Response

A phone or digital connection for customers responding from cross or upsell campaigns initiated by email or direct mail campaigns, is a must.

Credit Card Expire / Decline | Services Offered | Customer Care Solutions | CirTech Connect

Credit Card Expire / Decline

Staying on top of customers whose payment information has expired or is not processing correctly.

Request A Quote | Member & Subscriber Outreach Services | Customer Care Solutions | CirTech Connect

Request A Quote

CirTech Connect delivers a variety of services, including inbound and outbound sales, technical support, customer service, and lead generation. Request a quote today!