Predictive Outbound
Automatic Number Identification
Caller ID Customization
Graphical Scripting
Web-Enabled Customized Client Dashboard
Remote & Conference Call Monitoring
Email Management
Digital Recording
Skills Based Routing
Contact Blending
Info Message Blasting (Live Agent Option)
Retention
Retention is not simply a customer service problem! Retention is everyone’s problem. If you wait until they call to complain, it may already be too late to save the account. Even the best customers are going to get frustrated, or need service – and when they do, you need to recognize it, and adapt fast. You can’t solve problems you don’t know about – and there’s nothing worse than using the wrong approach with an angry customer.
New Sales / Acquisition
A vital element of any targeted sales campaign is the quality of the list utilized. CirTech Connect partners with national list providers whose function is to ensure the most accurate and up to date household or business information available. New business start-ups and consumer new mover listing are the most recent available. Former customer information is appended with updated phone, email and physical address.
